FAQ
Practical answers before you send a file
Pricing and ordering
What determines the price?
For files: size, stitch count or complexity, and the number of placements. For products: item, quantity, decoration type, number of placements and destination. Every quote itemizes these.
Is there a minimum quantity?
Digital work has no minimum. Product minimums depend on the item and decoration type and are stated on your quote. Small runs are possible at a higher unit cost.
How long does it take?
Each quote separates response, draft or production time, and shipping. Draft artwork is created so you can review a preview. For products, bulk production starts after that proof is approved and the payment on the quote is received. Digital files are released for download after preview approval and payment.
What about revisions?
Revisions are included within the agreed scope and number of rounds on your quote. Changes before you approve the proof are part of that scope. Extra rounds, or changes after approval that need a new file, screen or production run, are quoted before we continue.
Artwork and files
What artwork should I send?
Vector files (AI, EPS, PDF, SVG) are best. A sharp PNG or JPG works for most logos. Tell us the finished size, the garment or product, and where the design goes.
Can you work from a photo or a screenshot?
Often, yes. For simple marks we redraw the artwork; for complex designs we will tell you what can be reproduced before quoting.
Which embroidery formats do you deliver?
DST, PES, EXP, JEF, EMB and other machine formats. Name your machine and we match the format.
Do I own the files?
Files created for your artwork are yours to use once paid. For original logo design, usage rights are written on the quote.
Proofs and production
When does production start?
After you approve the proof and, for product orders, after payment as stated on the quote. Digital files are released on payment.
What if the sew-out does not match the preview?
Send a photo and the fabric details. We adjust the file at no charge when the issue is in the digitizing.
Can I change the design after approving?
Yes, but the approved version is what goes to production. A change needs a revised proof and may affect price and date.
Payment, shipping and reorders
How do I pay?
Accepted payment methods and terms are stated on your quote. We do not take payment on the website.
Do you ship to the US, UK and Australia?
Yes. Shipping is quoted separately to your postal code, with an estimated transit time, on every product quote.
Can I reorder later?
Yes. Quote your previous reference. We reuse the approved file and specification and reconfirm price and availability before running the job.
Do you handle customs or duties?
Import duties and taxes in your country are the responsibility of the recipient unless the quote states otherwise.
Next step
Tell us what you need
Email the service, artwork, quantity and date. We reply with an itemized quote and timing.